Support response time
We normally acknowledge support requests within two business days, Monday through Friday. Security incidents, account-access problems, and service-wide outages are prioritized. Complex investigations or verified privacy requests may require additional time; we will keep you informed.
Report a bug
Email support@unitixsoft.pro with the subject “Bug report.” Include the page or feature, the steps that produced the issue, the expected and actual result, approximate time and timezone, browser/device, and a screenshot if it contains no sensitive information. Never send passwords or OAuth tokens.
Account and data deletion
Email support@unitixsoft.pro from the account email with the subject “Account deletion request.” Identify the account or workspace and state whether the request covers the full account or specific personal data. We will verify identity and authority before deletion. Connected Zoom and Google integrations should also be disconnected in CRM or revoked at the provider.
Privacy requests
For access, correction, portability, restriction, objection, or deletion requests, email support@unitixsoft.pro with the subject “Privacy request.” Describe your relationship to UNITIX Soft and the right you want to exercise. We may request information needed to securely verify your identity.